Quality is more than a target at Northeast Foods; Quality is our primary focus. We achieve Customer Satisfaction by the delivery of high quality products and service to every customer...every time. Every business decision we make has quality at its foundation.
Northeast Foods not only uses state-of-the-art baking equipment to produce product, but we have been the innovators of many of the technological advances utilized by our bakeries across the country. We are constantly working with equipment suppliers to deliver equipment that will improve quality and consistency. One of our company goals is to turn the art of baking into a predictable science.
Customer Satisfaction is the driving force in our company. It is our operating philosophy and a high standard which we strive to uphold. Superior product on a consistent basis is only the beginning. We recognize that we play an integral part in helping to drive market share to higher levels. We are working to ensure that our customers continue to provide the highest quality products available. That is what we call Team Excellence.
Ordering through the Call Center:
Northeast Foods customers have the convenience to place orders with a live agent by utilizing the call center. The call center is equipped with technology that will immediately recognize a customer based on their phone number and have their account information available for the order processing agents receiving the call. The agents are able to enter orders, make adjustments and see account history. Customers experience little to no wait time and short call durations while speaking with an agent. On the rare occasion that a customer is waiting in line for the next available agent, they are offered the convenience of leaving an order on our voicemail system. Customers can be confident that their order is being generated accurately, professionally and in a friendly manner. Our real time order system transmits the orders directly to our bakeries and distribution centers where the orders are processed for next day delivery.
Customers also have the option to fax or email their orders:
Fax Number: 800-769-2003
Hours of Operation:
Monday thru Friday: 6:30 am - 2:00 pm
Saturday and Sunday: 7:00 am - 2:00 pm